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Customer Service Software for Small Business
14 tools
There is no doubt that good customer service is the foundation of any thriving business. If you want to take good care of your customers and earn their credibility, you must serve them 24/7. Companies that make customer service a strong focus not only result in great profits, but it’s ultimately an ideal way to generate loyal customers. But as a human, it is quite impossible to interact with your customers all the time. Without help from software, a small business wouldn’t stand a chance at providing the type of customer service that consumers have come to expect. This is why you need a tool that can serve instead of you when you're out of touch. The ideal customer service software empowers customers to find solutions to their problems without the constant need of a customer service representative. The good news is there’s plenty of software out there, and much of it is well within reach of the average small business.
Acquire
0 Reviews |
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Acquire is a real-time customer engagement platform that provides all your sales and support in a single timeline. It provides tools such as live chat, email, video calling, SMS, chatbots, browse, and screen share. These features enable your teams to streamline customer conversations. Acquire is perfect for companies who want to have strong communication channels across all devices. It also allows you to integrate your account into the most popular sales, support, and customer service tools.  
Chaport
0 Reviews |
20 Loyalty Points
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20 Loyalty Points
It integrates with popular tools such as Telegram, Viber, Google analytics, Joomla!, Zapier, and WordPress. It is suitable for e-commerce, agencies, enterprises, freelancers, and other companies who want to boost their sales through efficient customer engagement. It is available for Mac, Windows, Web, iOS, Android, and other devices.  
Crisp
0 Reviews |
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Crisp lets website visitors resolve customer issues in real-time. Features include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. It also allows you to integrate the platform with other applications including Zendesk, Telegram, Slack, Zapier, and Facebook Messenger. 
Drift
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It offers real-time bots and artificial intelligence that allow you to connect with website visitors. Drift is best for individuals or entrepreneurs who want to generate more qualified leads and accelerate the sales cycle. Features include live chat, email, video, automation, and more. 
GoSquared
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The platform is perfect for online businesses seeking tools that can increase their web traffic and convert more visitors into sales. Features include live chat, marketing automation, a customer data hub, mobile apps, and integrations powered by advance real-time user analytics. The system allows you to integrate their accounts with tools such us Olark, Zapier, Slack, and MailChimp.
HelpCrunch
0 Reviews |
20% OFF
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20% OFF
The platform helps support, sales, and marketing teams to acquire, convert leads, and provide customer care. Even if the customer has disconnected tools such as live chat, auto messages, and email marketing, enable you to reply to queries instantly. HelpCrunch integrates with other websites and applications, including Slack, WordPress, Magento, Shopify, Tumblr, and more for a seamless workflow. 
Intercom
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It uses a single tool that lets you sell and support customers through every step of the customer journey. Features include Business Messenger, Customizable bots, Automated answers, Product tours, Targeted Messages, and many more. Intercom works as a mobile application too, which allows you to respond to queries using your iOs or Android devices.
LiveChat
0 Reviews |
up to 26% OFF
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up to 26% OFF
It allows you to receive and respond to customers’ questions instantly through chat, email, and phone. Features include chat tools, customer engagement, customization, reports & analytics, security, and 170+ integrations. LiveChat also allows you to connect with a larger audience on multiple websites.
ReplyManager
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It offers automated workflows that assign the right person to respond to customer messages. The system also improves response rates.
Tidio
0 Reviews |
2 free months
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2 free months
Tidio is a cloud-based live chat software that lets you communicate and engage with your website visitors in real-time. Features include chatbots and email marketing to help you stay connected to your customers 24/7. Tidio provides support for over 140 languages.
User.com
0 Reviews |
10% OFF
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10% OFF
User.com is a full-stack marketing automation platform aimed at boosting engagement through reaching out to web visitors. It offers a wide range of communication channels, including chatbot, live chat, email, push notifications, dynamic page content, and more. The platform is available for a free and paid plan. 
UseResponse
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UseResponse is an all-in-one customer support software aimed at gathering and processing customer feedback. The system has help desk software to handle tickets and requests, and self-service support that reduces the load on your support team.  It also offers live chat experiences with messenger applications such as Facebook, Viber, WhatsApp, Skype, or Telegram.
Xsellco
0 Reviews |
22% OFF
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22% OFF
Xsellco is a help desk software suited for eCommerce and online retailers. It helps your sales grow faster and sell more. It offers repricing feature, which automatically adjusts prices on Amazon to ensure maximum sales at optimal prices. Feedback and reviews are managed by the system to help you to respond and react quickly.
Zendesk
0 Reviews |
15 Loyalty Points
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15 Loyalty Points
The system integrates with 700+ applications, which help you reach customers on any channel and equip your agents with a full copy of all engagements. Zendesk raises productivity and increases customer satisfaction at a lower cost.

Why is it important to have good customer service?

Customer service or CS is easily the most important part of your small business. You need to have a good reputation with your customers and you should be doing everything in your power to make them happy. But why should it be important to you?

Most businesses know that offering care and attention to their visitors is an integral part of any successful small business. But, despite this common knowledge, there are still many companies that fail to offer this. In fact, some don't even realize how vital great customer service is. It is the best type of marketing any company could have. 

Additionally, having a well-trained staff that knows how to offer great visitor care can translate into more sales or even additional revenue. Why? Because happy people are more likely to return and recommend businesses to their friends. Even if they aren't pleased with the product they purchased, they will remember the excellent assistance and make a point of returning to give you another shot in the future. 

So, it's important that you can provide not only quality products (which is great marketing) but also great CS that builds trust. Happy customers mean happy sellers.

How can you improve your customer service?

There is an old saying that excellent customer service can build a business just as bad CS can bring it down. An unhappy buyer usually won't come back again and will tell other people about their experience. This could be disastrous for your small business because word of mouth is one of the most powerful ways to promote your small business. 

Forum discussions, blogs, and social media can easily destroy your reputation within hours if nobody is responding to your customers. The brand that was initially working hard on its marketing might become useless in a few weeks if they don't have a strategy on how to tackle any issues.  

It's sad to see when brands lose their fame because of their poor response on social media. A remarkable CS can be achieved through the implementation of certain software tools, but firstly you should focus on understanding what is going wrong with your current customer service routine. The best way is to identify the problems and then implement something to fix the problem by itself. And the right tools will help you achieve these goals. 

Is customer service software easy to implement?

Customer service software is a must for small businesses that are looking to expand their online presence. A good and useful solution is vital because it will allow you to offer superior CS and make more sales as a result. 

When a client has a problem, poor CS can cost you repeat buyers and spoil your reputation for providing expertise and guidance. A good and reliable solution can help you increase revenue by improving the ability to deliver quality and consistent support. 

But the questions still remain: Is customer service software easy to implement in a business and would it work for your small business? There are several companies that provide service-as-a-software (SaaS) solutions for managing consumer relationships. They are called Customer Relations Management or CRM.

CRM software allows you to eliminate the issues arising from having outsourced agents. With good servicing software, all your site's processes such as Live Support or Chat, Communication services, templates for emails/Autoresponders, Sales and Marketing, Delivery tracking, and many others can easily be managed in one central place. This maximizes the overall satisfaction and minimizes the time and effort of achieving it. Integrate a CRM into your small business as soon as you can and see the positive changes. 

Find customer service solution software with discounts in Riselane 

Small businesses can easily run into difficulties when trying to solve customer service problems on their own without the use of a proper application tool. Luckily, there are many CS options that are affordable and flexible for small business owners. 

Riselane presents different CS software platforms that offer a unique combo of live chat software, CRM system, and email automation tool with amazing discounts and loyalty points. All these tools are extremely easy to implement and fully customizable according to your needs and budget.

Gone are those days when the agents and support team had to depend on pen and paper filing systems, or even worse – rely on memory alone. Today's businesses, regardless of their size, need better systems to ensure that their representatives do not miss important information about the customers' needs and preferences. 

Think about providing smart consumer care that would help with everything from the shopping experience, buying decisions, addressing common questions, and a way to handle complaints. Enhance every visitor's eCommerce experience using the list of small business apps Riselane offers – sign up today.

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